Privacy Policy

Introduction
This privacy statement applies to the processing of personal data by Andi Smart Print Solutions, Chamber of Commerce number 140 14 290, as the 'data controller,' hereinafter referred to as Andi Smart Print Solutions or 'we/our.' If you visit our website or use our products or services, we process your personal data. We do this to assist you as effectively as possible and to achieve our objectives. In this statement, we explain for what purpose and how we process your personal data and how you can exercise control over it.

What do we do?
Andi Smart Print Solutions operates in the field of print and printing solutions, primarily regionally and, since 2016, also focused on (inter)national volume, with solutions and added value for its customers as a priority.

What personal data do we process?
Personal data includes all information that identifies you as an individual. We 'process' these data when we store, view, share, send, and delete them, among other actions. When you enter into an agreement with Andi Smart Print Solutions and/or register for emails, request quotes, or other information via the website or phone, we ask you to provide business and/or contact details. In addition to information you enter on our website or provide by phone, we may combine this with previously obtained data and data automatically collected via cookies and other technical means, provided you have given consent. This may include your IP address, actions taken on the website, the operating system you use, or downloads from the site. We have a separate cookie policy.

The specific personal data we process include:

• Name, address, city
• Phone number
• Email address, opt-in for mailings
• Gender
• Company & position
• Contact history
• Areas of interest
• Browsing behavior
• If you receive emails from us, we record your interactions (open and click behavior)
• Billing and payment details

We do not process special personal data such as religious beliefs, race, political or sexual orientation, criminal records, religion, trade union membership, biometric/genetic, or medical background without your explicit consent.

Why do we process personal data?
Our goal is to provide you with products and/or services. Primarily, we use your personal data to communicate and identify you. This means we use your data to execute agreements you enter into with us, such as processing financial data when you pay for a product, creating and maintaining an account, or responding to inquiries. The legal basis for this is Article 6(1)(b) of the General Data Protection Regulation (GDPR).

Additionally, for marketing purposes, we may use your personal data if we believe it is relevant to you as a customer. This includes offers, advertisements based on your interests, participation in surveys, and newsletters. The legal basis for this is Article 6(1)(f) GDPR.

Finally, we may need to process personal data due to legal obligations, such as accounting records. The legal basis for this is Article 6(1)(c) GDPR.

Newsletters
We may send newsletters via email about the products and services you already use. If we want to contact you about other products or services, we will request your permission first. You can withdraw this permission at any time by opting out via the newsletter.

Mandatory Data Provision
We will always indicate if providing personal data is necessary or mandatory and explain any consequences of not providing the data.

Sharing with Third Parties
We do not share, sell, rent, or lease your personal data with third parties unless legally required or with your consent. We use service providers who process data on our behalf. These are not ‘third-party recipients’ but ‘processors’ who only process data according to our instructions.

Data within the EEA
Your personal data is processed only within the European Economic Area (EEA), including any processors we use.

Automated Decision-Making and Profiling
Andi Smart Print Solutions does not engage in automated decision-making or profiling.

Retention Period
We do not store your personal data longer than necessary. While legal retention periods may vary, we generally delete all personal data that is no longer necessary two years after the last contact, unless anonymization is required for statistical purposes.

Data Security
Andi Smart Print Solutions has implemented appropriate technical and organizational measures to protect personal data against loss and unauthorized processing, including:

• Our website and software have an SSL certificate, ensuring data is encrypted and secure.
• We have procedures in place for data breach management, reliable email systems, and agreements with processors.
• Our CRM system meets privacy regulations and only stores necessary information.
• Client websites are hosted by a reliable provider, and security updates are applied regularly.

Your Rights
If we process your personal data, you have the right to control how it is handled. You may request access, rectification, or erasure of your data. You can also object to processing or request data portability if technically feasible. If you wish to exercise any of these rights, contact us using the details below.

We may need to verify your identity before processing your request. We will respond within four weeks.

Changes
Andi Smart Print Solutions reserves the right to update this statement. Changes will be published on this page. If we process personal data for new purposes, we will notify you and provide an opportunity to opt out.

Contact Information
If you have any questions about this privacy statement or wish to exercise your rights, contact us:

Andi Smart Print Solutions
Afrikalaan 40
6199 AH Maastricht-Airport
General: 043-366 71 60

Email: contact@andi-printsolutions.com